PSECU — 2024

Empowering Members with a Digital Dispute Resolution

I led the end-to-end design experience of PSECU’s newest self-service feature, Visa dispute. This latest feature aims to streamline our processes by reducing inefficient paper-based methods and providing members with modern digital tools.

PSECU Digital Self Service Dispute

PSECU — 2024

Empowering Members with a Digital Dispute Resolution

I led the end-to-end design experience of PSECU’s newest self-service feature, Visa dispute. This latest feature aims to streamline our processes by reducing inefficient paper-based methods and providing members with modern digital tools.

PSECU Digital Self Service Dispute

PSECU — 2024

Empowering Members with a Digital Dispute Resolution

I led the end-to-end design experience of PSECU’s newest self-service feature, Visa dispute. This latest feature aims to streamline our processes by reducing inefficient paper-based methods and providing members with modern digital tools.

PSECU Digital Self Service Dispute

Product Design Lead

Jan 1, 2024

iOS, Android & Web

Success

Targeted a 50% decrease of Visa disputes resolved through our call center's volume within six months of launch. Minimized the need for paper documentation while reducing mail-in forms by 35%.

Goal

Empower Self-Service

Design a user-friendly process for members to initiate a Visa dispute directly through the mobile app, requiring minimal steps and clear instructions.

Enhance Dispute Tracking

Create a transparent and easily navigable dispute tracking experience, providing members with real-time updates on the status of their dispute.

Optimize Document Upload

Develop a seamless document upload process that supports various file formats and ensures secure data transfer.

Reduce Paper-Based Interactions

Minimize the need for paper documentation by designing a fully digital dispute resolution workflow from start to finish.

Dispute Overview

Sneak peek of PSECU's latest self-service feature: Visa Disputes. The new feature empowers our membership with innovative ways to dispute a charge, track an in-progress dispute, and upload documentation digitally via our mobile and web applications.

PSECU Visa Dispute Overview

Super thrilled to show some pretty cool product features and my design process the team and I have released to our membership. This page will be updated soon. Check back in a little. 😎

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