Featured Work —
Featured Work —
Featured Work —
View selected digital product projects ranging from healthcare, education, banking, and everything in-between.
View selected digital product projects ranging from healthcare, education, banking, and everything in-between.
View selected digital product projects ranging from healthcare, education, banking, and everything in-between.
PSECU — 2024
Empowering Members with a Digital Dispute Resolution
Targeted a 50% decrease of Visa disputes resolved through our call center's volume within six months of launch. Minimized the need for paper documentation while reducing mail-in forms by 35%.
PSECU — 2023
Smart Tools to Help you Optimize your Money
The redesign of our new Spend Summary feature resulted in 48% Increase to our mobile web banking sessions and reduced our call center's volume of calls and tickets by 70%.
PSECU — 2022
Digital-First Banking Done Better
The redesign of the in-app dashboard resulted in 24% increase in our share and loan activity and improved our customer service by 14% with ease of use.
andculture — 2019
Learning Solution for Commonwealth Charter Academy
Edio version 1.0 launched as a successful design and software solution 3 years ago. Today the platform serves almost 22,000+ users and 1.6 million graded entries. There are over 700 meetings per day with 10,000 participants on the platform.
PSECU — 2022
Banking Kit Design System
Targeting a 20% increase in team efficiency and a 30% reduction in design inconsistencies are key success indicators I tracked. This data, alongside internal user feedback, will show the Digital Banking Kit's impact on accelerating product implementation.
PSECU — 2022
Empowering Members with Financial Flexibility
Increased our mobile engagement by 24% with our financial products by highlighting key benefits to each product type to membership.
andculture — 2020
User-Centric Solutions for NFPA LiNK's New Product Vision
The National Fire Protection Association (NFPA) has been helping to solve some of the planet’s toughest safety problems for more than 125 years. Stats to come when we establish a Go Live Date 😎
visuallynew — 2020
School Culture and Climate Initiative Web
The new responsive website resulted in an overall increase SCCI's online reach by 70%, allowing them to connect with more schools interested in promoting social-emotional well-being (pre-K to 12). Additionally the Marketing team saw a 36% in social media engagements, that resulted in positive support network meetings.
andculture — 2019
UGI Utilities Website
The new website features streamline account management, allowing customers to easily manage bills and access information. The new website increased customer satisfaction by 25% and reduced support call volume by 10%, freeing up UGI resources.
andculture — 2018
UPMC Health Website
These features improved user experience by 20%, making it easier for Pennsylvanians to find the health information they needed. Additionally leading to a 18% increase in online appointment scheduled for doctors. UPMC Pinnacle was awarded the 2018 eHealthcare Leadership Award for Best Hospital Mobile Website.